crash after instal...

[hueythehitman]

Guys,

I downloaded 3.0.3 and installed. Now S3 just crashes on launch.. :(


hitman :cool:

[hueythehitman]

OSX 10.4.11

forgot to mention os.

[marcop]

Rename your current /Applications/Silhouette3 folder (which contains 3.0.3) and reinstall Silhouette 3.0.2 from http://tinyurl.com/6pjcfh

Can you run Silhouette 3.0.2 after installing?

What kind of graphics card are you using?

Can you copy and paste the contents of your console?

[hueythehitman]

Yes.. 3.0.2 launched.

console contents=


Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/AETracker.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/Cineon.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/Commotion.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/DTracker.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/ElasticReality.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/Film.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/Fusion.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/Gmask.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/Homography.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/IFF.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/ITracker.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/JPEG.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/Nuke.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/OpenEXR.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/PlanarTracker.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/PNG.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/Quicktime.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/SGI.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/Shake.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/SplineConverter.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/STracker.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/Targa.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/TIFF.module
Module: /Applications/SilhouetteFX/Silhouette3/Silhouette.app/Contents/Resources/modules/Tracker.module
OpenGL driver information
Vendor: NVIDIA Corporation
Renderer: NVIDIA GeForce 7300 GT OpenGL Engine
Version: 2.0 NVIDIA-1.4.56
Extensions: GL_ARB_transpose_matrix GL_ARB_vertex_program GL_ARB_vertex_blend GL_ARB_window_pos GL_ARB_shader_objects GL_ARB_vertex_shader GL_EXT_multi_draw_arrays GL_EXT_clip_volume_hint GL_EXT_rescale_normal GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_gpu_program_parameters GL_APPLE_client_storage GL_APPLE_specular_vector GL_APPLE_transform_hint GL_APPLE_packed_pixels GL_APPLE_fence GL_APPLE_vertex_array_object GL_APPLE_vertex_program_evaluators GL_APPLE_element_array GL_APPLE_flush_render GL_NV_texgen_reflection GL_NV_light_max_exponent GL_IBM_rasterpos_clip GL_SGIS_generate_mipmap GL_ARB_shading_language_100 GL_ARB_imaging GL_ARB_point_parameters GL_ARB_texture_env_crossbar GL_ARB_texture_border_clamp GL_ARB_multitexture GL_ARB_texture_env_add GL_ARB_texture_cube_map GL_ARB_texture_env_dot3 GL_ARB_multisample GL_ARB_texture_env_combine GL_ARB_texture_compression GL_ARB_texture_mirrored_repeat GL_ARB_shadow GL_ARB_depth_texture GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_occlusion_query GL_ARB_point_sprite GL_ARB_texture_non_power_of_two GL_ARB_vertex_buffer_object GL_ARB_pixel_buffer_object GL_ARB_draw_buffers GL_ARB_shader_texture_lod GL_EXT_compiled_vertex_array GL_EXT_framebuffer_object GL_EXT_texture_rectangle GL_ARB_texture_rectangle GL_EXT_texture_env_add GL_EXT_blend_color GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_texture_lod_bias GL_EXT_abgr GL_EXT_bgra GL_EXT_stencil_wrap GL_EXT_texture_filter_anisotropic GL_EXT_secondary_color GL_EXT_blend_func_separate GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_texture_compression_s3tc GL_EXT_texture_compression_dxt1 GL_EXT_blend_equation_separate GL_EXT_texture_mirror_clamp GL_EXT_packed_depth_stencil GL_APPLE_flush_buffer_range GL_APPLE_ycbcr_422 GL_APPLE_vertex_array_range GL_APPLE_texture_range GL_APPLE_float_pixels GL_ATI_texture_float GL_ARB_texture_float GL_APPLE_pixel_buffer GL_NV_point_sprite GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_blend_square GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_fog_distance GL_NV_depth_clamp GL_NV_multisample_filter_hint GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_ATI_texture_mirror_once GL_ATI_texture_env_combine3 GL_ATI_separate_stencil GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod
Maximum texture size: 4096x4096
silhouette scripting enabled



hope this helps

hitman :cool:

[paulm]

Guys,

I downloaded 3.0.3 and installed. Now S3 just crashes on launch.. :(


hitman :cool:

Can you email the crash log to sfxsupport@silhouettefx.com?

[hueythehitman]

where would i find that?

is it the window that pops up and wants to email to apple?

[paulm]

Yep - click Report (I think) and it'll give you a dump of output - save/copy that and send it to us (not Apple - they won't care).

[marcop]

Yeah, but you usually have to copy and paste the contents of the crash report into a text file.

[hueythehitman]

ok.. i'll do that when i get to my home box....

has anyone else had this problem?

just curious...


hitman :cool:

[hueythehitman]

could you provide me with an email to send this to...

i'm no Neo, so not sure whats in this error report.. but not feeling positive about posting information about my computer out in the open.

thanks

hitman :cool:

[JanCilliers]

he posted the email address to send it to a few posts back

Can you email the crash log to sfxsupport@silhouettefx.com?

[JanCilliers]

By the way, I'm having the same problem.

OSX 10.5.4 MacPro 8 core, 3.2ghz. 16gb mem, nvidia 8800. i'll email a crash report.

[hueythehitman]

so.. Sfx3 dudes...

greetings fron down undah...

just wanted to get a heads up on what you've come up with so far on the OSX 3.0.3 crash situation... was my crash log helpful?

hitman :cool:


oh.. and have you guys given any thought to a "DOD" type tool, where i'm working now they love those damn OpenEXRz.. 8 GB ain't enough!!!

just add it to the wish list... :)

[paulm]

Hey Huey - uneventful trip?

Jan confirmed just awhile ago that the fix we've been working on does work. We're hoping to get a 3.0.4 out this week.

As for the DOD thing - it's literally at the top of the todo list. It's a tough job to do right, which is why it's been taking so long, but we're well aware of the impact of having it - especially with you guys doing 4K and 8K shots these days.

[hueythehitman]

great news for the DOD.. hope to see that working soon...

my trip is on going.. working in Aussie land for a couple months ish


well.. thats good to know you figured out the install crash thingy guess i'll have to wait till i get back to la la land to test it out on my home box..

hitman :cool: