Viewer goes blank and remains that way in FCP

[CJH]

Hi there. I'm trying to check out your demo and am very interested in buying it, but this is what is happening to me so far.

Oh, here's my software setup--FCP 5.0.3, OSX 10.4.3, Quicktime 7.0.3.

So, for the very first part of my test everything was running smoothly. I was slicing up an imported quicktime file in FCP and having fun doing it, and then the image in the viewer disapeared. The mask lines remained, and any changes I blindly made to them were reflected on the FCP timeline once I closed the plug-in. I was writting this message to you yesterday, when--oh my God--the image in the viewer returned. Must be me, I thought. In my daftness I punched the wrong button. Cancelled the email, and then last night, when I was playing with it, I resized a window within the plugin and boom, the image was gone again. I have not been able to retrieve it, though I have

rebooted
repaired permissions
jabbed at every toggle or button I can find

I am very interested in your product. Please, show me the way.

Thanks,
CJH

[jbills]

what is your viewer mode set to? (upper left hand corner)

you'll want to work in Foreground mode. flipping to background might make the viewer appear to go "poof".

1,2,3,4 are the shortcut keys. does pressing 2 bring back your image?

[CJH]

Thanks for the help. I had already tried all those things, but it looks like something may have been wrong with my media. I tried to bring it into Motion and it vanished as well, So I rendered it off my timeline as 8 bit and now I'm able to play

Thanks

CJH